Frequently Asked Questions!
Here are some FAQs, but please reach out to me if you have other questions at peanutprintz@gmail.com
FAQs
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Currently, we only ship within the US and Canada*. We hope to expand to more places in the near future!
*Orders to Canada can only be flat items (stickers and prints). Unfortunately, the order will be canceled if your order contains bulky items (washi tapes, notepads, totes).
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Orders are typically shipped out within 2-3 business days. Since I pack and ship out orders myself, please be patient as I fulfill the orders.
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✿ Stamped Untracked Shipping ✿
This method is intended for sticker and print orders only, to help keep shipping costs down.
✿ USPS Tracked Shipping ✿
This shipping method is intended for bulkier orders such as orders with washi tapes, totes, and notepads.
If the incorrect shipping method is picked when a bulkier order is placed, an email will be sent out to require the difference to be paid or the order will be canceled.
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It can take about 2-3 weeks for US orders (take into account any holidays if any at the time) to arrive.
For orders to Canada, it can take about 3-4 weeks to arrive from the ship date.
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If the tracking number hasn’t shown movement within the 2-3 week shipping timeframe, please email me at peanutprintz@gmail.com with your order number, and I can see what I can do to help!
Do keep in mind that, once we drop off orders at the Post Office, it is out of our hands. But again, we would be more than happy to help you to the best of our ability.
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At this time, we do not offer returns, refunds, or exchanges. If you have an issue with your order, please contact us at peanutprintz@gmail.com and we will try our best to help you!
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If there is a mistake with your order, please email me (peanutprintz@gmail.com) your order number and the issue, and I would be more than happy to fix my mistake.
Have other questions not answered here?
Please don’t hesitate to ask!
Email us at PeanutPrintz@gmail.com or fill out the boxes on the side.